Data & Performance Analyst

Number of slots; Five (5)


Location(s) Lagos
Employment Type Permanent
Job Listed 23-Feb-2017
Job Description

The Data & Performance Analyst will manage the functions of passive infrastructure network surveillance/monitoring escalation, complex data analysis and reporting to ensure target KPIs for infrastructure availability are met and maintained.

  • Effective monitoring of the entire IPI managed network infrastructure
  • Ensuring that all infrastructure incidents, trouble tickets, outages and performance alerts are detected on time and logged/documented
  • Timely escalation (horizontally and vertically) of all shift detected incidents to field team by way of call-outs
  • Generating operational shift reports and updates for analysis, reporting trends to predict future occurrences
  • Notifying client and third-party service providers of issues, outages, remediation status and service plans
  • Carry out a detailed analysis of causes of faults resulting in downtime
  • Generate timely report based and faults analysis and proffer solutions accordingly
  • Preparing and presenting operations performance analysis using charts

 

REQUIREMENT

  • Suitable candidate must possess the following requirements
  • First degree in Engineering or Computer Science preferably
  • Between three (3) to six (6) years experience in the Telecoms industry
  • Field Operations and Network Operating Centre (NOC) experience is required
  • Ability to carry out complex analysis using MS Excel (Very important)
  • Proficient in the use of Affectli software
  • Proficient in the use of other MS Office tools



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