Community Manager

New York City

Contract Permanent

Listed 23-Sep-2019

ABOUT 1000heads

We help brands to be more social; to talk to people, and to be talked about by people.

Our goal is to get their stories to travel further and faster, building sustained relationships as they go.

We have over 150 people spanning 5 global offices and have experience across multiple sectors including Telecommunications, Technology, Travel, Retail, Media, Finance, Automotive and CPG.

In NYC, we have a growing, dynamic team of 50 people with a focus on pushing brave, innovative work for some of the biggest companies on the planet.



Help our clients devise, develop and deliver social communications that achieve business objectives across a changing landscape of platforms and tools



  • Ensuring, understanding and communicating that our day-to-day work ties into our clients’ broader business objectives

  • Offering strategic thinking, creative spark, commercial understanding

  • Coming up with and developing creative ideas

  • Managing the day-to-day delivery of creative and strategic plans

  • Creative copywriting and rich media content creation

  • Reviewing, amending and approving this content

  • Structuring this content into calendars

  • Stimulating and sustaining conversations and relationships via social presence management and engagement with relevant influencers

  • Managing responses to comments and replies from a brand’s audience

  • Identifying and profiling key individuals within specific passion groups

  • Motivating, developing and inspiring junior team members

  • Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment

  • Identifying business development opportunities with existing clients

  • Building strong relationships with clients

  • Optimising approach via ongoing monitoring and regular reporting

  • Delivering reports, performance tracking & trend analysis to clients

  • Inputting into strategy: how can our clients best use social platforms?



  • The ability to think:

    • Creatively (capable of thinking differently and disruptively)

    • Strategically (able to analyze situations and see the big picture)

    • Intelligently (bright and used to overachieving/over delivering)

  • An understanding of social media and its impact on brand

  • Excellent organizational and time management skills

  • The ability to work under pressure whilst keeping an eye for details

  • Excellent written and verbal communication skills

  • Proficiency in using Microsoft Office, in particular PowerPoint/Excel

  • Proficiency in using a wide variety of social platforms

  • The following are preferable:

    • Previous experience at planning and managing social presences

    • Experience in journalism/blogging/copywriting

    • History of building and managing client relationships



Bachelor degree and equivalent experience


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