It Support Analyst - 6 month contract
Location(s) Clonskeagh, Dublin 4
Employment Type Permanent
Job Listed 13-Sep-2018
Job Description

The Role

The Network Administrator/IT Support Specialist is responsible for the ongoing maintenance of the company’s IT infrastructure in line with the growing business demands.  He/she is required to work on their own initiative and have an aptitude for solving both technical and business related problems.

 

KEY RESPONSIBILITIES

  • The primary task is to maintain and support the company’s IT infrastructure including firewalls, web servers, and systems in remote locations.
  • Manage backups on a daily basis.
  • Create, maintain and run maintenance scripts to ensure optimal performance of all systems.
  • Manage software licensing and asset management.
  • Work with other Group units to ensure compliance with corporate policies and procedures and that adequate controls are in place.
  • Provide technical support for desktops, laptops and PDA used within the company. 
  • Run the technical aspect for various business projects.  This includes liaising with suppliers, providing automation solutions as well as assisting the business in delivering reports.
  • Work closely with suppliers to manage the communications infrastructure.
  • Manage users on an Exchange 2007 based email system as well as the supporting archiving system (Global Relay).
  • Provide first line support for the phone system (Avaya) and third party applications.
  • Work with the development team to ensure that new applications are readily deployed.

 

Knowledge and Experience

  • Strong IT infrastructure skills (networking, comms, servers, desktops, laptops).
  • Experience of scripting (batch files, VBscript).
  • Sound understanding of the Microsoft technologies.
  • Solid documentation and record keeping ability.

 

Personal Competencies

  • Analytical and logical thinker with good problem solving skills.
  • Ability to work closely with business users and have corresponding knowledge and understanding of their roles.
  • Self driven with ability to take ownership of tasks and to follow through to completion.
  • Excellent interpersonal skills and ability to work as part of a team.
  • Ability to work in a busy and demanding environment.
  • Excellent verbal and written communication skills.

 

 

 




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