Mortgage Litigation Team Manager
Location(s) Clonskeagh, Dublin 4
Employment Type Permanent
Job Listed 16-Aug-2018
Job Description

The Company

Start Mortgages is a specialist mortgage servicer managing over 6,700 mortgage accounts. Start has a staff of 80 and employs best in class customer and real estate management techniques while working with customers in mortgage arrears. Start is authorised as a retail credit firm by the Central Bank of Ireland and has a strong compliance culture, with all relevant codes of conduct embedded in the business.  The Company was acquired by the Lone Star private equity group in December 2014.  Lone Star Funds is a global player that invests in real estate, equity, credit and other financial assets.  Since its establishment Lone Star Funds have organized seventeen private equity funds with aggregate capital commitments of over US$70 billion.



The Role

The Litigation Manager is responsible for managing residential and commercial litigation cases as well as managing the Team’s performance.



  • Point of expertise and knowledge in repossession and judgement proceedings in the High Court and Circuit Court.  Provide legal guidance to the team in relation to business decisions.
  • Driving and managing all aspects of the litigation process to ensure the successful outcome of litigation cases.
  • Liaise with external panel of solicitors to discuss problem cases.  Review service levels. Negotiate contracts with solicitor firms to expand panel of solicitors.
  • Effectively managing relationships with various outsourced third parties.
  • Developing, monitoring and reporting of Litigation metrics on a monthly basis.
  • Developing adequate measurement tools to ensure targets are being met.
  • Presenting to senior management on litigation cases on a regular basis.
  • Managing the Team’s performance by driving, motivating and encouraging team members to meet agreed targets.  Work with each Team member to assist them to improve and change their performance.
  • Recruitment of new hires.
  • Coaching and developing the Litigation Team, identifying individual and team development needs.
  • Delivering training programmes to new hires and existing team members.
  • Review and approve cases prior to issuing proceedings ensuring compliance with the CCMA before proceedings are issued.
  • Review and approve cases prior to seeking an Order for Possession from the Courts ensuring all efforts to resolve the situation/come to an arrangement, have been demonstrated by Start.
  • Review and approve cases prior to appointing a receiver ensuring all efforts to resolve the situation/come to an arrangement, have been demonstrated by Start.
  • Providing input for improvements, standardisation and streamlining of current Litigation practices & systems.  Ensuring these changes are successfully implemented within the Team.
  • Assisting in all projects relating to Litigation.


Knowledge and Experience

  • Mortgage litigation management, MI and reporting skills – 3 to 5 years minimum. Legal background essential.  Legal qualification desirable.
  • Proven experience of managing a mortgage litigation team in a demanding legal and collections environment, in accordance with the requirements of the Code of Conduct on Mortgage Arrears. 
  • Proven experience of managing teams in a financial services operation.
  • Proven experience of meeting operations targets within a demanding and challenging environment.
  • Proven experience in performance management.  Excellent people management abilities with strong ability to motivate people to work under pressure and within deadlines.
  • Up-to-date knowledge of relevant regulatory requirements and their current implementation.  Proven ability to implement and manage processes.

·         APA (Loans) or similar qualification is desirable.


Personal Competencies

  • Excellent third party relationship management and a proven record of achieving results in the management of outsourced service suppliers.
  • Excellent analytical skills and reporting skills.  Proficient in the use of technologies and MIS to achieve operational results.  Excellent PC skills (use of database, Excel, Word, Power Point, Outlook).
  • Excellent organisation and time management skills. 
  • Excellent communication skills.



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