Mortgage Litigation team Leader
Location(s) Clonskeagh, Dublin 4
Employment Type Permanent
Job Listed 16-Aug-2018
Job Description

The Company

Start Mortgages is a specialist mortgage servicer managing over 6,700 mortgage accounts. Start has a staff of 80 and employs best in class customer and real estate management techniques while working with customers in mortgage arrears. Start is authorised as a retail credit firm by the Central Bank of Ireland and has a strong compliance culture, with all relevant codes of conduct embedded in the business.  The Company was acquired by the Lone Star private equity group in December 2014.  Lone Star Funds is a global player that invests in real estate, equity, credit and other financial assets.  Since its establishment Lone Star Funds have organized seventeen private equity funds with aggregate capital commitments of over US$70 billion.

 

 

The Role

The Litigation Team Leader is responsible for managing a team of Legal Executives and Solicitors in handling cases from Pre Court to Repossession ensuring compliance with the Central Bank’s Code of Conduct on Mortgage Arrears (CCMA) and Start’s Litigation Procedures.

 

KEY RESPONSIBILITIES

  • Point of expertise and knowledge in mortgages as well as repossession and judgement proceedings in the High Court and Circuit Court.  Provide technical guidance to the team in relation to business decisions.
  • Assist the Litigation Manager in managing the Team’s performance by driving, motivating and encouraging team members to meet agreed targets/objectives.
  • Manage the distribution of litigation cases to the team on a monthly basis ensuring every team member is working to their maximum capacity.

§  Engage with the Management Team in respect of the overall performance of the Litigation Department.

§  Monitor/manage team records of all holidays, sickness, absences.

§  Organise and monitor team overtime requests.

  • Deliver training programmes to new hires and existing team members.
  • Assist the Litigation Manager in the recruitment of new hires.
  • Complete individual performance cards on a monthly basis for each team member and provide feedback.
  • Manage the New Entrant process in line with the Central Bank’s Minimum Competency Code.
  • As a member of Start’s Credit Committee, assess cases for appropriate payment arrangements in line with the MARP framework.
  • Meet with customers to resolve arrears problems and reach payment arrangements.

 

  • Review and approve cases prior to issuing proceedings ensuring compliance with the CCMA before proceedings are issued.
  • Review and approve cases prior to seeking an Order for Possession from the Courts ensuring all efforts to resolve the situation/come to an arrangement, have been demonstrated by Start.
  • Review and approve cases prior to appointing a receiver ensuring all efforts to resolve the situation/come to an arrangement, have been demonstrated by Start.
  • Liaise with external panel of Solicitors to discuss problem cases and review service levels.

§  Continuously liaise with the Litigation Manager to provide input for improvements, standardisation and streamlining of current litigation practices and systems.

  • Create and automate a suite of reports to monitor compliance with the CCMA and/or Start’s Litigation Procedures.
  • Analyse and report on litigation cases that may pose a risk to the business.  Use legal knowledge and sound judgement, deciding the course of action to be taken to prevent risk
  • Audit cases managed by the Litigation Executives/Solicitors for compliance with CCMA and Start’s Litigation Procedures on a monthly basis.  Provide feedback to team members and report results to the Litigation Manager.
  • Review calls made by the Litigation Executives/Solicitors for compliance with CCMA and Start’s Litigation Procedures on a monthly basis.  Provide feedback to team members and report results to the Litigation Manager.
  • Update the Litigation Procedures/Policy Manual.

 

Knowledge and Experience

  • Excellent, in-depth and up-to-date knowledge of the mortgage environment with a number of years in Mortgage Repossession or Debt Recovery as well as Team Management essential.  Minimum 3 years people management experience.
  • Excellent reporting/analytics and PC skills (use of database, Excel, Word, Power Point, Outlook).

§  Experience of managing 3rd party relationships.

§  APA (Loans) or similar qualification is desirable.

 

Personal Competencies

  • Proven ability to meet performance targets within a demanding and challenging environment.
  • Personable and approachable.
  • Ability to motivate people to work under pressure and within deadlines.
  • Excellent people management skills and use of initiative with ability to follow through and complete.
  • Confident and self-driven.

 

 

 




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