Client Success Manager - RentPush

 

Please no phone calls or in-person applications. Spherexx.com® (“Spherexx”) will not accept candidate submission by unsolicited third parties. All unsolicited candidates presented to Spherexx will be considered the property of Spherexx.com and will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. Spherexx.com is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. All contact with Spherexx from third parties must be through our Human Resources Department. Any contact made outside of the Spherexx Human Resources Department by a third party will cancel any future business relationships between the third party and Spherexx.

Spherexx is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

  • Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear; occasional lifting/carrying of 5+ pounds; speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Working conditions are primarily inside an office environment.
  • Drug test, typing test, and background screen required.

Location(s) Tulsa, OK
Employment Type Permanent
Job Listed 27-Jun-2016
Job Description

Job Details:

This position is predominantly structured around supporting the clients using the revenue management program we built called RentPush.com. Our revenue management software has a scientific formula that helps optimize the pricing of individual apartment units. It is similar to the way the airline industry prices individual seats on their planes. Our Rentpush clients are owners or operators of apartment communities around the US. Your customer service skills will help our client’s transition into a new day to day workflow using Rentpush. We will train you to succeed!

  1. Oversee the setup and intake questionnaire on new users of RentPush.com. Requires check and balance audit skills as you work to standardize the data provided from multiple inputs.
  2. Data entry & analysis skills - entering and reviewing start up analysis of new users as well as maintaining monthly and quarterly revenue reconciliation.
  3. Assist in daily metrics and variance analysis.
  4. Address customer inquiries and resolve issues in a timely manner.
  5. Assist in completion of internal control procedures that will be constantly evolving.
  6. Utilize our return on investment tools to help our clients set goals and reach those goals through strategic benchmark measurement.
  7. Audit duties on as-needed basis.
  8. Evaluate opportunities to improve processes.
  9. Analyze "action items" with RentPush users to insure they are engaged, complying and relying on Rentpush.
  10. Highly motivated individual with excellent work ethics.

Requirements:

  1. Bachelor's Degree in Mathematics or Statistics or related experience in exchange for undergraduate work.
  2. Strong written and verbal skills that show an ability to communicate effectively and professionally with team members and clients.
  3. Excellent skills in Microsoft Office applications and strong Excel skills.
  4. Typing speed of 65 words per minute.
  5. Love of mathematics and love of customer service.
  6. Good listening skills and ability to interview/question clients to glean the details needed for analysis.
  7. Apartment management experience would be a plus.

Future Opportunities for This Candidate

Revenue Management Pricing Manager

Duties of Pricing Managers

  1. Run, verify, analyze, process, and deliver pricing-related analysis.
  2. Assist the onsite team with the execution of upcoming renewal leasing.
  3. Confidence in implementing effective pricing strategies.
  4. Assist the accounting department with reconciliation issues.
  5. Consult with property management partners on revenue optimization.
  6. Train on the effective use of all areas of our revenue management software.
  7. Provide strategic analysis of pricing, inventory, demand, etc.
  8. Answer overflow customer service calls and e-mails, as needed
  9. Proactively suggest the best practices for leasing agents, members, or related groups to improve overall operational process.
  10. Expertise in building both quantitative and analytical approaches.
  11. Enthusiasm for resolving customer or client inquiries.
  12. Strong interpersonal communication and problem-solving skills.
  13. Cooperation with members of his/her team at every level coupled with the passion to lead by positive example as a "servant leader" of Spherexx.com.
  14. Self-starter/self-motivated, capable of staying on track and pursuing solutions without supervision.
  15. Ability to work under pressure and meet deadlines while handling several projects simultaneously.
  16. Eagerness to conduct and lead regular Revenue Strategy meetings with clients every Monday morning.
  17. Willingness to monitor and analyze weekly/monthly/yearly forecasts and convey relevant information in plain language to clients from a broad spectrum of educational backgrounds.
  18. Confidence to perform ad hoc analysis on the spot in order to give guidance to leasing teams, management teams and pricing forecasters.

 

Benefits Package: competitive time-off package, competitive (employer subsidized) medical insurance package offered after the 60th day of full-time employment in addition to dental, vision, and life insurance, on-site fitness center, media center, indoor basketball court, full-service coffee bar, and many more office perks.




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