EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE
Location(s) Dallas, TX
Employment Type Permanent
Job Listed 22-Sep-2016
Job Description

Our Dallas, TX office is looking to ramp up our Consulting team with great people like you to keep up with our rapid growth.

Our exciting and successful Dallas company is seeking an enthusiastic individual with a positive can-do attitude who is interested in a career opportunity. He/She must have sales experience, comfortable speaking with customers over the phone, be dependable, be a FAST learner in a fast paced environment, and a self-starter. We offer a positive, teamwork environment with training and strong management support. We also offer fair hourly wages and the opportunity for growth.

AMB Credit Consultants is a nationwide credit restoration company. We help consumers to correct and rebuild their credit reports, representing them on their behalf to the 3 major credit bureaus, and helping them to remove inaccurate derogatory information that is being reported by creditors improperly. This job allows you to make money while making a difference for someone who suffers from credit problems at the same time.  

Therefore, we are looking for exceptional people to join us in representing our company as we take our business to the next level.

DAILY ACTIVITIES FOR THIS POSITION INCLUDES, BUT IS NOT LIMITED TO, THE FOLLOWING:

  • Monitors appointment calendar
  • Ensures that required documentation is received in a timely manner prior to appointment
  • Audits credit reports
  • Conducts "Initial" consultations with prospective clients
  • Inbound / Outbound Sales
  • Educates prospective clients
  • Conducts "Case Review" consultations with current clients
  • Maintains 15 minute consultation goal
  • Verifies billing information for every prospect
  • Responds to incoming emails within 24 hour goal
  • Returns voicemails within allotted time frame
  • Updates Account Information as necessary
  • Schedules appointments as necessary
  • Processes general Customer Support II calls as needed
  • Keep detailed call/email/text notes for every outbound/inbound call/email/text.
  • Creates f/u tasks if necessary
  • Manage tasks/productivity using tools/systems provided
  • Performs other miscellaneous tasks/duties as assigned
  • Corresponds with teammates & other departments
  • Attends team/company meetings as necessary
  • Reports to Support Center Manager (SCM) 

HERE IS WHAT WE OFFER:

  • Fair Entry-Level Wages, $12.75/hr
  • Benefits (medical, dental, vision, 401K, life, paid vacations, free credit restoration services)
  • Great team and family-oriented environment
  • Extensive 2-Week Training Program (with ongoing, on-the-job training as well)
  • All Tools/Resources needed to be successful
  • Room for growth

HERE IS WHAT WE NEED FROM YOU:

  • 1+ years of Customer service and Sales experience are a MUST
  • Bi-lingual Skills (Native/Fluent Spanish) are a PLUS
  • Excellent verbal and interpersonal communication skills
  • Excellent telephone skills
  • Excellent Attendance - Dependability is extremely important for this position
  • Decent Typing Speed - 45+ WPM
  • Energy & Enthusiasm
  • Ability to learn FAST
  • Ability to quickly adapt to change
  • Positive Outlook & Demeanor
  • Basic computer proficiency (i.e., internet, email, copy/paste, document attachments, folder navigation, download/upload, etc.) 
  • Basic software proficiency (i.e., MS Office, Adobe PDF Reader, Skype, etc.)

HERE IS HOW TO APPLY, IF INTERESTED:

  • Please click the 'APPLY NOW' button below to get started
  • Both a Resume & Cover Letter are required to apply for this position



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