Key Account Specialist
Location(s) Albany, NY
Job Listed 07-Sep-2018

POSITION TITLE:  Key Account Specialist

​Department/Agency: Affinity Group Infusion
Location: Albany, NY
​Reports To: Regional Sales Director
Supervises: N/A
​FLSA Classification: Exempt
​Effective Date: 9/6/2018

SUMMARY:  The Affinity Group Key Account Specialist is responsible for planning and executing a customized sales strategy for their assigned operator accounts. This position is knowledgeable in key account segment and builds and maintains close relationships with the Food Service Directors and the Chefs at all assigned operators. The Key Account Specialist is always available to their clients, contacting them on a regular basis, participating in local functions, cutting/demonstrating products, training and educating the key personnel and always working to better understand their product needs.

Duties and Responsibilities:

  • Maintains and develops a portfolio of priority and assigned accounts through in-person field and sales calls.
  • Stays up-to-date and knowledgeable about the operators in their account segment and acts as a resource and solution provider for their customers.
  • Fosters continuous development and growth of priority operator accounts.
  • Assists with vendor fairs, distributor sales meetings, food shows and industry trade events.
  • Ensures continuous client product knowledge and training.
  • Manages sales sample order process.
  • Troubleshoots and responds to product complaints.
  • Maintains competitive pricing and new/discontinued item information.
  • Attends and provides support at manufacturer/distributor training events.
  • Works closely with the entire sales force and openly discusses go to market strategies, competitive reconnaissance, successes, and challenges.
  • Understands each of the following for their strategic accounts: menu rotations, population and trends, desired cost structure in each segment of the menu, opportunities to penetrate or convert items, training and education of products, and multiple uses for products.
  • Maintains an up to date profile folder of each customer; utilizes the CRM system weekly to report on sales call activity, updates and follow ups, in addition to customer profile management.
  • Participates in visits to key strategic accounts and has a prepared itinerary a week in advance.
  • Is able to cook food products and put menu combinations together to aid in the sale process.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • College degree preferred
  • 3-5 years of experience with a food service brokerage agency, foodservice operations and/or national manufacturer calling on key regional accounts and/or operators.
  • Ability to execute and follow through a sales plan.
  • A positive, professional, and proactive attitude.
  • Strong communication skills.
  • Adept at building trust and credibility
  • Planning and organizational skills
  • Works well with teams and has strong motivational skills
  • Strong problem solving and strategic planning skills
  • Using the CRM System daily
  • Call Reporting in CRM System
  • Must have a valid driver’s license

Supervisory and Reporting Responsibilities:     

  • This position does not have supervisory responsibilities
  • Reports to Regional Sales Director

Physical Requirements/Working Conditions: 

  • Candidate must be able to perform the essential functions of the job.
  • Work may be performed in an Affinity Group office or warehouse environment.
  • Periodically requires the ability to stand for extended periods of time at trade shows.
  • Flexible work hours to accommodate demands of position (some weekends included).
  • May require travel up to 75% of the time within territory.

Affinity Group is an Equal Opportunity Employer. We do not discriminate based on age, gender, nationality, or other protected status. We appreciate the service veterans have dedicated to protecting our country and encourage veterans to apply.  The above job description is not a contractual or binding document, nor does it alter the employment at-will status.  It is provided as a guide to the types of duties required to be undertaken.  Duties may vary from time to time and this description is subject to review.  Modifications will be made as needed to support changes in business requirements.




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