Senior Account Manager


Contract Permanent

Listed 30-Oct-2019


To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation.


Consistently developing innovative and creative ideas and solutions for client campaigns

Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;

Developing a clear understanding of your clients’ brand(s), category and customers

Leading a team to deliver effective Word of Mouth activity for a range of clients and/or projects

Leading and owning insights and monitoring projects with the WOMTrak™ team, ensuring insights are integrated with creative and strategy development

Working with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering at 1000heads

Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity

Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary

Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client

Working with Project Planners to develop effective project plans and project specification documents

Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds

Ensuring all billing is completed on time

Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure

Assisting with the production of client reviews with senior clients

Overseeing and owning the overall quality of the final deliverables on projects that you manage

Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings

Maintaining a central file of essential client information


Experience working on beauty and healthcare category brands is desirable

Account handling, creative development or client facing project management experience.

Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget

The ability to analyse and resolve problems quickly and effectively

Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

Must have strong listening skills

Have an understanding of social media and its impact on brand

Excellent organizational and time management skills

The ability to work under pressure whilst keeping an eye for detail

Excellent written and verbal communication skills

Proficient in using Microsoft Office, in particular Word, Excel & PowerPoint


Marketing or media related degree or equivalent experience

Project management training beneficial but not essential


This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in additional ad hoc projects

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