To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation.
Consistently developing innovative and creative ideas and solutions for client campaigns
Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
Developing a clear understanding of your clients’ brand(s), category and customers
Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
Working with Project Managers to develop effective project plans and project specification documents
Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
Ensuring all billing is completed on time
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Assisting with the production of client reviews with senior clients
Overseeing and owning the overall quality of the final deliverables on projects that you manage
Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
Maintaining a central file of essential client information
2-4 years account handling or client facing project management experience
An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands
Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
The ability to analyze and resolve problems quickly and effectively
Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
Must have strong listening skills
Have an understanding of social media & digital and its impact on brand.
Excellent organizational and time management skills.
The ability to work under pressure whilst keeping an eye for detail.
Excellent written and verbal communication skills
Proficient in using Microsoft Office, in particular Word, Excel PowerPoint & Visio
Marketing or media related degree or equivalent experience.
This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in other and reasonable ad hoc projects.