Account Manager


Contract Permanent

Listed 30-Oct-2019


To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation.


Consistently developing innovative and creative ideas and solutions for client campaigns

Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;

Developing a clear understanding of your clients’ brand(s), category and customers

Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity

Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary

Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client

Working with Project Managers to develop effective project plans and project specification documents

Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds

Ensuring all billing is completed on time

Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure

Assisting with the production of client reviews with senior clients

Overseeing and owning the overall quality of the final deliverables on projects that you manage

Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings

Maintaining a central file of essential client information


2-4 years account handling or client facing project management experience

An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands

Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget

The ability to analyze and resolve problems quickly and effectively

Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

Must have strong listening skills

Have an understanding of social media & digital and its impact on brand.

Excellent organizational and time management skills.

The ability to work under pressure whilst keeping an eye for detail.

Excellent written and verbal communication skills

Proficient in using Microsoft Office, in particular Word, Excel PowerPoint & Visio


Marketing or media related degree or equivalent experience.


This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in other and reasonable ad hoc projects.

Before applying to this position please view our privacy policy.