Fantastic newly created position for a talented Digital Operations Director heading this function within our expanding, fast-paced, leading Word of Mouth agency. The Digital Operations Director owns the delivery, continued development and excellent performance of digital operations across the agency.
Key focus areas of the role:
Infrastructure: Responsible for driving the design, build and maintenance of vital owned media and digital infrastructure, including surrounding process, protocol and documentation.
Policy governance: Ensuring all policies (including IT, Security and GDPR) are in place, systematically updated and adhered to. Ultimately, managing compliance throughout the London office.
GDPR: The Digital Operations Director will be the senior owner accountable for GDPR awareness, education and compliance throughout the London organisation – the relevant skills and training are essential to the role.
Commercial management of digital operations: Responsible for the creation of the Digital Operations Budget – liaising with all Function leads to discern the relevant tech tools required to deliver and progress our service offering. Drives budget management and cost reconciliation connecting Finance and Functions leads. Accountability for our IT partnership (managed by our Operations Manager) ensuring adequate service provision and cost management.
Define and deliver the IT and Digital Strategy for 1000heads while focusing on delivery of key business priorities
Provide highly effective IT systems that enable the business to deliver strategic and commercial results
Contribute at both strategic and operational level in order to identify IT/Digital priorities and create the infrastructure, processes and policies which support business aims
Create systems that are effective and fit for purpose
Ensure our values are lived by
Set the standard
Help steer the agency towards our goals
Be an active voice within the Senior Management team
Help to deliver all priority internal projects
Mentorship and guidance to all junior heads who require or ask for support
Internal Tech and Digital Operations
Ownership, management and maintenance of internal budgets including: Tech Tools, Digital Operations and Insights tools
IT infrastructure management and maintenance
Policy creation encompassing Development and IT
Data regulation compliance across the agency
Tech tools budget management - coordinating requirements and spend tracking across functions
Quarterly IT infrastructure reviews - also to inform future business budgets
Management of owned digital assets (.com and social channels)
Outsourced IT support
Own relationship, monitor and manage performance
Ensure SLA’s, KPI’s and the needs of our business are met
Ensure business needs are fully met
Data Protection and Industry standards
Ensure GDPR has been rolled out correctly and ensure all business processes are in line with legislative requirements
Quarterly data hygiene sessions with all staff to ensure GDPR compliance
Creation and regular review of data, password and hardware policies for Ltd and the Group
Ensuring ISO 9001 compliance, create and implement regular reviews
Drive ISO 27001 implementation – create documentation and effective roll out
Training and Development
Coach and mentor junior team members as appropriate
Responsible for GDPR module within ‘Headucation’ (internal training programme) documentation
Intrapreneurial, Senior Digital Operations leader with proven commercial skills and the ability to deliver solutions.
Experience of owning and driving the digital function within medium size business/start-up environment and full ownership of the function, ideally from the digital/media/marketing sector. Agency experience highly desirable.
Highly developed project management skills
Proven ability to manage 3rd party suppliers effectively
Ability to manage a PSL & drive down costs
Excellent communication skills and meticulous attention to detail
Highly developed commercial & financial skills
Outstanding project management and budgeting skills
Highly effective negotiation and networking skills
Sound understanding of all current and relevant legislation including Data Protection, H&S and CSR
Ability to create and manage costs and client budgets
Ability to set and reach commercial objectives
Strong inspirational people management skills
Ability to manage change and implement new processes
Passionate, energetic and confident
Team-player: flexible and challenging
GDPR trained (Data Protection Officer level or similar)
IT/Digital Media related degree or equivalent experience
Sound experience as senior Digital Operations leader within a medium sized/growing, dynamic start up environment