Account Director


Contract Permanent

Listed 24-May-2019


To manage major accounts and develop both existing and new client relationships.


Developing innovative and creative ideas and solutions for client campaigns

Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers

Maximising revenue from client

Presenting to clients and attending client meetings and partner meetings and events

Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity

Manage client reviews with senior clients

Managing a team to deliver effective performance from all levels

Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client

Creating project plans and project specification documents

Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds

Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure

Ensuring all billing is completed on time

Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget

Working with partner agencies when delivering work as part of a wider campaign

Working with Finance to ensure invoices are paid on time

Keeping up to date with timesheets and expenses claims

The overall quality of the final deliverable on projects that you manage

Any ad hoc tasks as required


An understanding of digital, social media and word of mouth is essential; how it works and the extent to which consumer conversation impacts major brands

A strong background of account management ideally within a digital & social environment

Experience of working with blue chip organisations and of managing an international client base

Experience managing a team effectively to achieve results from all levels

Able to effectively manage client relationships while delivering projects to the highest standard, on time and to budget

The ability to analyse and resolve problems quickly and effectively

Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

Excellent written and verbal communication skills

Excellent organisational and time management skills

The ability to work under pressure whilst keeping an eye for detail

Flexibility to travel internationally

Analytical and creative thinker

Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint

Qualifications Required

Marketing or media related degree or equivalent experience.


This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you maybe required to get involved in additional ad hoc projects.

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